Customer Service Representative - State Farm Agent Team Member
Full Time • Purcellville
Responsive recruiter
Replies within 24 hours
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2020 after spending more than 20 years in software sales and running a software consulting firm. While I enjoyed the operational side of that business, I was drawn to insurance because of the opportunity to be truly connected to the community — serving neighbors, building relationships, and showing up at local events as a trusted advisor.
I’m a graduate of West Virginia University and I’ve lived in the Purcellville community for 25 years. I’m also a parent to three children, and the work–life balance that comes with being a State Farm agent is something I genuinely value and protect for my team.
We’re actively involved in local charity efforts, including supporting the Better A Life food pantry, hunger relief initiatives, and Tree of Life programs. Our office offers life insurance, health benefits, licensing reimbursement, and a strong focus on balance. Culturally, this is a collaborative, ego-free environment where team members support one another, take feedback well, and work together toward shared goals.
If you’re someone who values teamwork, community connection, and meaningful work, you’ll feel right at home here.
ROLE DESCRIPTION:
I opened my agency in 2020 after spending more than 20 years in software sales and running a software consulting firm. While I enjoyed the operational side of that business, I was drawn to insurance because of the opportunity to be truly connected to the community — serving neighbors, building relationships, and showing up at local events as a trusted advisor.
I’m a graduate of West Virginia University and I’ve lived in the Purcellville community for 25 years. I’m also a parent to three children, and the work–life balance that comes with being a State Farm agent is something I genuinely value and protect for my team.
We’re actively involved in local charity efforts, including supporting the Better A Life food pantry, hunger relief initiatives, and Tree of Life programs. Our office offers life insurance, health benefits, licensing reimbursement, and a strong focus on balance. Culturally, this is a collaborative, ego-free environment where team members support one another, take feedback well, and work together toward shared goals.
If you’re someone who values teamwork, community connection, and meaningful work, you’ll feel right at home here.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jill Greene - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $40,000.00 - $50,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Purcellville, VA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none